Position Goal: Accurately schedule and maintain appointments in a very fast paced, high volume environment.
 

Position Responsibilities:

• Answer multi phone lines and return messages in a timely manner
• Accurately enter patient demographics and insurance information
• Accurately learn each physician’s protocol and apply during scheduling
• Accurately triage and schedule patients with the correct physician
• Accurately maintain physician schedules to include canceling and rescheduling
• Maintain effective oral/written communication with patients, physicians and staff concerning patient appt needs
• Request records and prepare for physician review
• Collect prepayments when required for an appointment
• Collect on all outstanding balances or balances that are in collections prior to scheduling appointment.
• Accurately prepare and initiate daily call reminder system
• As schedule requires, monitor various office equipment for incoming records and file for upcoming appt.
• Performs other duties as assigned by Management

Experience: Previous insurance and medical terminology preferred. Previous medical office experience preferred. Basic computer skills required. Must have ability to accurately type 45-50 wpm.
Education: High School Diploma or equivalent
Special Qualifications: Knowledge of HIPAA a plus