Position Goal: Ensure the physician has adequate support and supplies with budget constraints in mind. Maintain the integrity of patient and employee confidentiality through superior customer service and managerial skills.
 
Position Responsibilities;

• Supervise and mentor office staff and support personnel
• Maintain physician’s appointment templates
• Liaison for all complaints internal and external
• Communicate effectively with HCO Billing Department, insurance companies, and patients regarding billing
• Function as a backup for office staff as needed
• Order practice supplies to include office and medical supplies
• Maintain the call schedule/coverage
• Keep and obtain all invoices and medical contracts with local companies for services provided and forward to main clinic finance office.
• Preserve the confidentiality of the Clinic’s patients, employees, physicians, and other relationships
• Prioritize daily functions to produce a smooth running facility by completing batch reports & submitting daily deposits.
• Obtain or request resources necessary for the completion of a task
• Address any maintenance issues and complete requisition forms if necessary
• Serves as customer service liaison for patient complaints. Also serves as Department liaison for the Manager of Office Services.
• Open/sort/distribute departmental mail.
• Assists with special projects as needed.
• Other duties as assigned by Management.

Experience: Six (6) months of administrative experience in a healthcare setting required. Knowledge of AthenaNet, medical insurance and medical terminology preferred. Experience with computers required. Must have strong customer service skills.
 
Education: High School Diploma or GED required. Training in medical terminology and health care management. Four year degree in business or healthcare administration preferred.

Special Qualifications: Must be able to work independently. Knowledge of HIPAA required.